Service-Level Planning: Standard
Service-Level Planning: Standard
Service-Level Planning: Standard
Service-Level Planning: Standard
Service-Level Planning: Standard
Service-Level Planning: Standard

Service-Level Planning: Standard

$1,000
/ 1 mo

Standard service-level target for the IMC Machine: 99% uptime target, business-hours support, 24-hour response target on critical issues.

Price: $1,000/month.

Day one of a Standard SLA engagement. The tenant documents the Standard support posture: 99% uptime target, business-hours support (Monday-Friday 8 AM to 6 PM Central), 24-hour response target on critical issues, monthly performance reports.

What it is

The Standard SLA tier for IMC Machine tenants. It sets a 99% monthly uptime target, business-hours support, 24-hour critical-issue response target, and monthly performance and uptime reports. Credits, remedies, and hard commitments apply only if stated in the signed order form.

What's in it

  • 99% monthly uptime target
  • Business-hours support (Mon-Fri 8 AM to 6 PM Central)
  • 24-hour response target on critical issues
  • Monthly performance and uptime reports
  • Annual SLA review

Who it's for

IMC Machine tenants who want a documented service level but operate primarily during business hours. Built for solo practices, small firms, and small-venue operators.

When to pick this one

Pick this for business-hours operations. For 24x7 critical operations, see Premium. For mission-critical enterprise operations, see Enterprise SLA.

How automation is used

Automation applies only to the workflows named in the accepted order. A person reviews and approves the work.

How Subscriptions Begin: Checkout reserves your account, and the studio reviews and accepts each new subscription before onboarding begins. When the studio calendar holds room for your account, your first payment applies to your first billing period. When the calendar is full, your payment is refunded in full. Prices are starting points and exclude applicable tax.

Order details: Price, scope, timing, and any qualification requirements are stated on this page and confirmed at checkout.

AI, accuracy, and how errors are handled

The IMC Machine uses generative artificial intelligence across the platform, and generative AI can make mistakes. Anything the platform drafts is a proposal for human review, not a finished product, and the account holder is responsible for checking every output before it is used, sent, or published. Nothing the platform produces goes anywhere until a person has reviewed and approved it.

When an error is identified, we correct the affected work and issue any follow-up the situation calls for. Where the work has already gone public, that includes updating or pulling the affected posts and sending corrected listings or press materials. This product is sold on those terms, and nothing produced by the platform is professional or legal advice.