Service-Level Planning: Premium
Service-Level Planning: Premium
Service-Level Planning: Premium
Service-Level Planning: Premium
Service-Level Planning: Premium
Service-Level Planning: Premium

Service-Level Planning: Premium

$3,000
/ 1 mo

Premium service-level target: 99.9% uptime target, extended-hours support, 4-hour response target on critical issues, weekly performance reports.

Price: $3,000/month.

Day one of a Premium engagement. A larger tenant operates on a tight schedule and needs extended-hours support: 99.9% uptime target, 7 AM to 9 PM Central support, 4-hour critical-issue response target, weekly performance reports.

What it is

The Premium SLA tier for IMC Machine tenants. It sets a 99.9% monthly uptime target, extended-hours support (Mon-Sat 7 AM to 9 PM Central), 4-hour critical-issue response target, weekly performance reports, and quarterly platform-health review with the tenant's IT team. Credits, remedies, and hard commitments apply only if stated in the signed order form.

What's in it

  • 99.9% monthly uptime target
  • Extended-hours support (Mon-Sat 7 AM to 9 PM Central)
  • 4-hour response target on critical issues
  • Weekly performance and uptime reports
  • Quarterly platform-health review with tenant IT
  • Annual SLA review

Who it's for

Larger IMC Machine tenants with extended operating hours: mid-size firms, multi-venue operators, regional practices. Built for the tenant whose business does not stop at 5 PM.

When to pick this one

Pick this for extended-hours operations. For business-hours only, see Standard. For 24x7 mission-critical, see Enterprise.

How automation is used

Automation applies only to the workflows named in the accepted order. A person reviews and approves the work.

How Subscriptions Begin: Checkout reserves your account, and the studio reviews and accepts each new subscription before onboarding begins. When the studio calendar holds room for your account, your first payment applies to your first billing period. When the calendar is full, your payment is refunded in full. Prices are starting points and exclude applicable tax.

Order details: Price, scope, timing, and any qualification requirements are stated on this page and confirmed at checkout.

AI, accuracy, and how errors are handled

The IMC Machine uses generative artificial intelligence across the platform, and generative AI can make mistakes. Anything the platform drafts is a proposal for human review, not a finished product, and the account holder is responsible for checking every output before it is used, sent, or published. Nothing the platform produces goes anywhere until a person has reviewed and approved it.

When an error is identified, we correct the affected work and issue any follow-up the situation calls for. Where the work has already gone public, that includes updating or pulling the affected posts and sending corrected listings or press materials. This product is sold on those terms, and nothing produced by the platform is professional or legal advice.